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Purchasing Terms & Conditions - Sophie Ploeg

Purchasing Terms & Conditions

When you purchase a product from me, whether a painting, a workshop or any other product, I might require more details than just your name and email. These details I will keep safe on my own secured computer for a reasonable amount of time. I only use your details to deliver the product or service you requested and for no other purposes. See also my Privacy Policy.

You can pay for paintings through bank transfer, cheque, credit/debit card or through Stripe and Paypal. In order to process payments through Paypal or Stripe, they require your billing address and credit card details. The transaction takes place outside of this website, on their secure server. I do not store credit card details on my server. Paypal’s privacy policy. Stripe’s privacy policy

 Payment in instalments is usually possible. The full price will then be divided into mutually agreed monthly payments.  You will receive your art work after full payment has been completed. Please contact me to discuss.

If you are not happy with your purchase of a painting you can return it, assuming it is in perfect condition, within 30 days and you will receive a full refund.

Please let me know as soon as possible if you receive a damaged parcel or painting. If the parcel arrives and the packaging appears to be badly damaged then please make some form of documentation on the delivery note, before opening the packaging. If possible try to open the damaged packaging in the presence of the carrier. If you are unable to, then sign for the goods as “Damaged package, uninspected goods”, so that in the event of a claim against the carrier, both parties are aware where the responsibility lies. Please contact me in the event of any damage so that we can sort this as soon as possible.

All my work has been created with professional and wherever possible archival materials and methods. With the right care, paintings will last for generations to come. I sign all my work on the front of the painting.

If you have purchased an online course and you are not happy with it, please contact me as soon as possible. I would appreciate to learn why you are unhappy and can refund your course fees within 14 days of purchasing. 

Customs, VAT or other taxes might be payable on imported art or online courses. The buyer will be responsible for any additional costs like these.

 

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